Refund Policy
How cancellations and refunds work for BizzNeo plans and credits.
01Overview
Scope
This policy explains how cancellations and refunds work for paid BizzNeo plans and credit purchases. It forms part of our Terms of Service.
Try Before You Buy
BizzNeo has a free starter plan with free credits. Use it to see how BizzNeo answers on your own website and channels, with your own customers’ questions, before you pay for anything.
Our Payment Provider
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment processing, invoicing, sales tax and returns.
02Our Approach to Refunds
15-Day Refund on Your First Purchase
If BizzNeo is not right for you, you can ask for a refund within 15 days of your first purchase of a paid plan or credit package. We will refund that first purchase in full to the original payment method. After a refund, access to what you bought ends.
Later Purchases
Renewals and purchases after your first one are not refundable once they have been made available in your account, except in the situations listed under “Where We Will Help” below.
A Note Before You Buy
Please buy only if you plan to use BizzNeo in your business. If you are unsure, start with the free plan and upgrade when you are ready. We may decline a refund where there is evidence of fraud or abuse of this policy.
03Subscriptions
Billing
Paid plans are billed monthly in the currency shown at checkout and renew automatically until you cancel.
Cancelling
You can cancel at any time from your account. Cancelling stops the next renewal; you keep the plan until the end of the period you have already paid for.
Periods Already Started
Apart from the 15-day refund on your first purchase, we do not give partial refunds for a billing period that has started, except in the situations listed under “Where We Will Help” below.
04Credit Purchases
How Credits Are Added
Credits are added to your account after Paddle confirms your payment. If a payment is still pending, you can resume or cancel it from the pending payments page in your account.
Used and Unused Credits
If a credit package is your first purchase, the 15-day refund applies to it, and credits you have already used are not returned in cash. Later credit purchases are final once the credits have been added, except in the situations listed under “Where We Will Help” below. Credits used for AI replies or training cannot be reversed, because the work has been done. If an action fails on our side (for example a page that could not be learned), the credits are returned automatically.
05Where We Will Help
Where the Law Requires It
If the consumer or trade laws that apply to you, including the Consumer Rights Protection Act 2009 of Bangladesh where it applies, give you a right to a refund, we will honour it. Nothing in this policy limits your rights under the law or under Paddle’s Buyer Terms.
Paddle’s Refund Policy
Because Paddle is the Merchant of Record, Paddle’s refund terms also apply to every order. Where they differ from this page, the rights in Paddle’s terms and in the law that applies to you take priority.
If We Cancel Your Plan
If we cancel your plan without cause, we will refund the fees you paid for the period you can no longer use.
Duplicate or Incorrect Charges
If you were charged twice, or charged an amount that does not match the plan or credit package you chose, tell us and we will put it right.
Something Went Wrong on Our Side
If a fault on our side stopped you using something you paid for, contact us. We will look into it and work with you to resolve it.
06Contacting Us About a Payment
How to Ask
Email contact@bizzneo.online from your account email, with the plan or package and the date of purchase. We reply within five business days.
When You Will Be Paid
Approved refunds go back to the original payment method through Paddle. Banks and card issuers usually take 5 to 10 business days to show the refund.
Chargebacks
Please contact us before you raise a dispute with your bank or card issuer; we can usually fix the problem faster. Disputes can lead to your account being paused while they are reviewed.
07Contact Us
Questions
Write to contact@bizzneo.online.