Privacy Policy

Two Roles

BizzNeo is a platform for businesses. You (the shop, clinic or business that signs up) are the controller of the data about your customers; we process that data for you to run your agent. For your own account data, we are the controller. This policy explains both.

Contact

BizzNeo, a product of Bunon Labs, Bangladesh. contact@bizzneo.online.

Account Information

When you register we collect your name, email address, phone number, password (stored hashed) and business details such as business name and the type of business.

Business & Website Data

We read and store the public content of the website you ask us to train on, such as pages, product and service information, prices and policies, plus any documents, images and product catalogues you upload, so your agent can answer from them.

Customer Conversation Data

When your customers talk to your agent through the website widget, WhatsApp, Facebook Messenger or Instagram, we process their messages, photos and voice notes to generate replies. We also store the sender identifier the channel gives us, any name, phone number, email or delivery address they share, the orders they place and appointments they book.

Voice and Images

Voice notes are transcribed and images are analysed by AI models so the agent can answer. You can switch voice and image processing off in your settings.

Usage and Device Data

We collect logs, feature usage, error reports and performance data. For widget visitors this can include browser, device, language, approximate location from IP address and pages visited, which powers visitor insights and lead scoring for you.

Payment Information

Payments are handled by Paddle.com, our Merchant of Record. Card and payment details are entered with Paddle and are not stored by us. We receive limited order information from Paddle such as plan, status and transaction ID.

Connected Accounts

If you connect Google Calendar, Google Tag Manager, Facebook, Instagram or WhatsApp, we store the access tokens and the account data needed to run those features (for example calendar free/busy time and event details, or page and message data). We ask for the minimum access each feature needs.

To Run the Service

To operate your agent, keep its knowledge current, route conversations, create orders and bookings, send you notifications and show analytics on your dashboard.

To Improve and Secure the Service

To fix bugs, prevent abuse and fraud, measure credit usage and improve reliability. We do not use identifiable conversation content to train general AI models. We may use anonymised, aggregated statistics.

To Communicate

We send transactional messages (verification, password reset, billing, low-credit and service notices). With your consent we may send product updates; you can opt out at any time.

To Meet the Law

To comply with legal duties, respond to lawful requests and protect our rights.

Our Bases for Processing

We process data to perform our contract with you, with your consent where required (for example marketing and optional cookies), for our legitimate interests in running and securing the service, and to comply with the law.

We Do Not Sell Data

We do not sell, rent or trade your personal data or your customers’ data.

Service Providers

We share data only with providers that help us run BizzNeo, under confidentiality and security obligations:

• cloud hosting, database and file storage;
• AI model providers that generate and understand text, voice and images;
• Paddle.com for payments;
• email and notification delivery;
• analytics and error monitoring (Google Tag Manager, Google Analytics).

Channels You Connect

When you connect Meta (Facebook, Instagram, WhatsApp) or Google services, data flows to and from those companies under their own terms and privacy policies.

Legal Requests

We may disclose data if required by law, a court or a competent authority in Bangladesh, or to protect people’s safety and our rights.

Business Transfers

If BizzNeo is involved in a merger or sale, data may transfer to the new owner, who must honour this policy.

Where Data Is Processed

Our providers operate data centres in several countries, so your data may be processed outside Bangladesh. When it is, we use providers with appropriate security commitments and take steps required by applicable law.

Safeguards

We use encryption in transit (TLS), hashed passwords, access controls and per-account data separation, so one business cannot see another’s data. Only staff who need access to operate and support the service have it.

Incidents

If a breach affects your information we will tell you without undue delay and as the law requires. No system is perfectly secure; please use a strong password and keep your login private.

Active Accounts

We keep your data while your account is active so the service works. You can delete knowledge sources, products and conversations from the dashboard at any time.

After You Leave

When you close your account we delete or anonymise your business data and your customers’ conversation data within 90 days, except what we must keep for law, accounting, fraud prevention or to resolve disputes. Backups are overwritten on a rolling cycle.

Your Choices

You can ask us to access, correct, export or delete the personal data we hold about you, to restrict or object to certain processing, and to withdraw consent. Write to contact@bizzneo.online and we will answer within 30 days.

Your Customers’ Requests

If one of your customers asks you to access or delete their data, you can do it from the dashboard (customers and conversations), or ask us to help. If a customer contacts us directly, we will refer them to you, the business they dealt with.

Your Duties as a Business

You are responsible for having a lawful basis to message your customers, telling them an AI replies, and following the laws that apply to your business, including applicable Bangladeshi data protection and cyber security law.

What We Use

Our website and app use essential storage (for example to keep you signed in and remember your theme) and analytics tools (Google Tag Manager, Google Analytics) to understand how the product is used. You can block cookies in your browser; some features may then not work.

The Widget

The chat widget stores a visitor identifier in the visitor’s browser so a conversation can continue between visits. The business that installed the widget controls where it runs.

Not for Children

BizzNeo is a business service and is not directed to children under 18. We do not knowingly collect their data for our own purposes. If you think a child has given us data, contact us and we will delete it.

Updates

We may update this policy. We will post the new version here with a new date and tell you about material changes by email or in the dashboard.

Privacy Questions

Email contact@bizzneo.online. If you are not satisfied with our answer, you may also raise the matter with the competent authority in Bangladesh.